Verizon will tell you to call 877-403-0835 in order to resolve stuff. When you want to discuss issues with human beings it will, nine times out of ten, interrupt the hold music to explicitly tell you that they are hanging up on you, that your call is important, to call the exact same number again, and then you are hung up on.
If you follow their instructions exactly you will get hung up on a lot.
Whoever designed this system needs to get punched in the face repeatedly, fired, and then condemned by some legal authority to a lifetime of misery and unhappiness.
There are other, better numbers to call. They rarely tell you those numbers upfront.
The Google suggests 1 (800) 837-4966 is the proper Verizon customer service line to call. However, speaking to a human is still a chore.